Privacy Notice

Privacy Notice for Ethan Care Services Limited

Effective Date: 10^th of September 2024

Ethan Care Services Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other relevant privacy laws. By using our services or visiting our website, you agree to the collection and use of information in accordance with this Privacy Notice.

1. Who We Are

Ethan Care Services Limited provides personal care services to individuals in the community. We are registered in England, and our office is located at Fides House,10 Chertsey Road Suit 11 Second Floor, Woking GU21 5AB. For any questions about this Privacy Notice or our data handling practices, you can contact us at:

• Email: info@ethancareservices.com

2. What Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, date of birth, address, phone number, email, and emergency contact details.
• Health Information: Medical history, care needs, and any relevant health records to provide appropriate care.
• Financial Information: Payment details, funding sources, or financial information related to the services we provide.
• Website Usage Information: IP address, browser type, and information collected via cookies or similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our personal care services.
• Communicate with you regarding your care plan, appointments, or changes to services.
• Fulfil legal and regulatory requirements, including compliance with the Care Quality Commission (CQC).
• Improve our services based on feedback and user interaction with our website.

4. Lawful Basis for Processing

We process personal data on the following legal bases:

• Consent: Where you have given explicit consent for us to process your personal data.
• Contractual Obligation: To fulfil our contractual obligations in providing personal care services.
• Legal Obligation: To comply with regulatory and legal requirements.
• Legitimate Interests: To manage, operate, and improve our services.

5. How We Protect Your Information

We implement technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include secure servers, encryption, firewalls, and access controls.

6. Data Retention

We will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected or as required by law. After that period, your data will be securely deleted or anonymized.

7. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• With healthcare professionals involved in your care.
• With regulatory bodies like the Care Quality Commission (CQC) to meet our legal and regulatory obligations.
• With our trusted service providers who help us manage and operate our services (e.g., IT support).
• When required by law or legal processes, such as in response to a court order.

We will never sell your personal information to third parties.

8. Your Data Protection Rights

You have the following rights under the GDPR:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal information.
• Right to Erasure: You can request the deletion of your personal data, where applicable.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You can request that we transfer your data to another organization.
• Right to Object: You can object to the processing of your data based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@ethancareservices.com.

9. Cookies

Our website uses cookies to enhance user experience and track usage. Cookies are small text files stored on your device. You can manage your cookie preferences via your browser settings. For more information on our use of cookies, please refer to our Cookie Policy via https://www.ethancareservices.com/privacy-notice/cookies-policy/

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the effective date at the top of this notice.

11. Contact Us

If you have any questions or concerns about this Privacy Notice or our data handling practices, please contact us at:

• Ethan Care Services Limited
• Address: Fides House,10 Chertsey Road Suit 11 Second Floor, Woking GU21 5AB
• Email: info@ethancareservices.com